Privacy Policy

This Privacy Policy explains how we protect the privacy of visitors and customers who use the online hotel reservation platform (the “Platform”) operating under the Bedoka brand and operated by DYF Turizm Ltd. Şti. (Üsküdar Tax Office, Tax No. 3210363044, TÜRSAB licence no. 7747). By using the Platform, you accept the practices described in this Policy. For detailed legal information on the processing of your personal data, you may also review our Personal Data Protection (KVKK) Notice.

1. What Data Do We Collect?

Depending on your use of the Platform, data in the following categories may be collected:

• Data you provide: full name, email, phone, billing address, reservation preferences and special requests, account creation information, and customer support correspondence.
• Transaction data: reservation code, stay dates, hotel and room selections, payment amount, invoice and refund records. Your card details are not stored by us; payment is collected by authorized institutions.
• Automatically collected data: IP address, device and browser information, session and navigation logs, and data obtained through cookies and similar technologies.

2. How Do We Use the Data?

We use the data we collect only for legitimate and specific purposes:

• To create your reservation, confirm it with the relevant hotel and provide the service;
• To carry out payment, invoicing, cancellation and refund transactions;
• To send you reservation confirmations, reminders and service-related notifications;
• To provide customer support and resolve your requests/complaints;
• To ensure platform security, prevent fraud and improve service quality;
• To send you campaign and marketing messages where your explicit consent exists;
• To fulfil our legal obligations.

3. Sharing Data with Third Parties

We do not sell your personal data. We share your data only with the following parties, to the extent the service requires:

• Accommodation facilities (hotels): To confirm your reservation and provide the service.
• Partner travel agencies: To complete the reservation through the relevant sales channel.
• Payment and financial institutions: To securely carry out the payment transaction.
• Service providers: Suppliers from whom we receive services such as hosting, email/SMS delivery, analytics and customer support.
• Authorized authorities: In the event of a legal obligation or valid request, to the extent permitted by legislation.

4. Cookies

Our Platform uses cookies and similar technologies to maintain your session, remember your preferences, measure performance and improve content. For details on the types of cookies we use, their purposes and how to manage them, please review our Cookie Policy.

5. Data Security

We apply industry-accepted administrative and technical measures to protect your data against unauthorized access, loss and misuse. These include data transmission with SSL/TLS encryption, encrypted storage of sensitive data, role-based access controls, data minimization and regular security reviews. We remind you that no system is 100% secure; for the security of your account, we recommend keeping your password confidential.

6. User Rights

Under applicable legislation, you have the rights to access, correct, delete your personal data, object to its processing and withdraw your consent. You can find these rights and the application methods in detail in our Personal Data Protection (KVKK) Notice. You may submit your requests to info@bedoka.com.

7. Children’s Privacy

The Platform is not intended for persons under the age of 18, and we do not knowingly collect personal data from children. If you become aware that a child’s data has been provided to us without consent, please contact us at info@bedoka.com; we will delete the data without delay.

8. Changes to the Policy

This Privacy Policy may be updated in line with changes in legislation or our services. The current version is always published on this page, and the effective date is indicated above. In the event of significant changes, we may inform you through appropriate channels.

9. Contact

You may contact us with your questions, requests and complaints regarding our privacy practices:

• Data controller: DYF Turizm Ltd. Şti. (Bedoka)
• Email: info@bedoka.com
• Address: [company address]
• Phone: [phone]